Council Handbook to Improve Efficiency and Transparency CVT Article

I’m a big proponent of setting expectations. As a Learning and Development Consultant for over 20 years, I have yet to encounter a leader, supervisor, frontline manager, or individual contributor who has not felt flustered and discouraged when expectations, roles, and responsibilities are not clearly defined. Everyone benefits from clear expectations, relevant work knowledge, and clearly documented processes and procedures - even Elected Officials.




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